Two of the city-based Head Post Offices have been granted
ISO certification by the Bureau of Indian Standards, India Post said on
Wednesday.
"Anna Road HPO and Mylapore HPO have been granted
ISO Certification under the Service Quality Management Systems in accordance
with IS 15700:2005 by the Bureau of Indian Standards," it said.
The certification has been granted for "following
stringent service quality systems' regarding sale of postages, Speed Post,
Express Post and Savings Bank and Savings Certificates services, among others,
a statement from the office of Postmaster General, Chennai City Region, said.
India Post had laid down a Citizen's Charter according to
which counter transactions are carried out. The time taken for every
transaction is recorded and scrutinised and "this ensures timely
services," to customers in these HPOs, it said.
Further, an internal audit team regularly inspects the
performance levels at various stages to ensure prescribed standards are
followed, it added.
The release said the department had drawn its Service
Quality Manual based on a government programme called 'Sarvottam'.
PTI
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