The department of posts’ database is susceptible to data
manipulation and fraud, according to a report by the Comptroller and Auditor
General of India.
“The aim of computerisation of postal savings bank functions through Sanchay
Post software was improving operations and providing error-free and faster
service to customers. But we observed the database has not been secured and is
easily susceptible to data manipulation, which might lead to fraud,” the report
said.
As a data entry mode was used even when the online module
was operational, data weren’t validated by the controls built into the
software, causing many violations in opening of accounts, exposing the system to
the risk of fraud, it said. “The software is unable to exercise necessary
control to prevent opening of multiple/excess accounts and deposits, thus
causing loss to the government due to payment of excess interest.”
The customer application forms, the only available
information given by the customer duly signed by him with necessary
declarations, have not been preserved in many post offices. Also, information
kiosks procured for providing postal information and Internet browsing facility
to customers in post offices (POs) remain underutilised. "(About) 75 per
cent of kiosks test checked by audit were not being utilised at all," the
report said.
"Evaluation of booking and delivery of money orders
(MOs) revealed that delivery performance of MOs in test-checked post offices in
Delhi, the North East, Uttar Pradesh and Gujarat circles was below the
threshold limit," it added. The delivery performance of speed post has
been better than those of private couriers in major cities at the tehsil and
village levels.
None of the states could adhere to the timeframe proposed
for the creation and implementation of core and support infrastructure for
various projects under the National e-Governance Plan (NeGP). "There was
lack of synchronisation in the execution of projects leading to delays in
e-delivery of services. The pace of utilisation of the infrastructure like SWAN
and SDC in furthering e-governance in 10 states selected for audit was found to
be slow," it said.
Source: http://www.business-standard.com/article/current-affairs/data-of-post-offices-can-be-easily-compromised-cag-115050800921_1.html
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