Introduction
• India
Post is implementing the McCamish application to manage its Insurance business.
• It
includes Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI)
• It lists
all the roles at India Post related to their Life Insurance.
• It
describes high level workflow at PO, CPC and the Director’s Office.
• Post
implementation of the application, users will be exposed to new processes and
procedures for performing their day-to-day activities
India Post – Program Goals
The India Post program aims to achieve the
following:
• Wider
reach to the Indian population through more customer interaction channels
• Better
customer service
• Growth
through new lines of business
• IT
enablement of business processes and support functions
PLI and RPLI as a part of FSI
Financial Services Integration (FSI) is an important part
of the India Post program and includes following elements:
- Banking
- The Core Banking System (CBS) is integrated with the help of the Finacle
platform.
- Insurance
- The PLI and RPLI services are integrated with the help of the McCamish
application
Features of the Application
- Product
Setup
- Lead
Management & Agent Portal
- Medical
Underwriting & Reinsurance System
- Availability
of insurance application on Customer Portal, RICT, Mobile
- Cash,
Cheque, Credit/Debit Card, Electronic Fund Transfer (EFT) as mode of premium
payment
- Effective
Agency Management through Goal Setting & monitoring of agents
- Customized
Report Generation
- Alerts
generation through system for various transactions
- Integration
with Enterprise Content Management System (ECMS) for scanning and storage of
documents as soft copies
Benefits of the Application
- Friendlier
Application Interface
- Better
Customer Service
- Higher
Operational Efficiency
- Greater
Regulatory Compliance
- Easier
Agent Management
- Faster
Decision Making
Life Insurance Policy Life Cycle
- Setup
(Product, Agents, Doctors)
- Campaigns
& Generating Prospects
- Insurance
Distribution
- Proposal
entry
- Initial
Premium
- Medical
Underwriting
- Reinsurance
- Issuing
Policy
- Renewal
Premium
- Financial
(Loans, Surrender, Top-up)
- Non-Financial
(Address & Nomination Change)
- Claims
(Death, Maturity and Survival)
- Payments/Refund/Recoveries
- Accounts
- Reports
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