IT 2.0 is the Information Technology Modernization Project Phase II launched by the Department of Posts (DoP) with an outlay of ₹5,785 crore over eight years (2022–2030). It builds on the success of IT 1.0 (2012) and aims to modernize all 1.65 lakh post offices across India.
🚀 Key Objectives
- Digital Transformation of postal operations
- Unified Technology Platform for logistics, banking, and insurance
- Customer-Centric Services with faster, secure, and cashless transactions
- Real-Time Tracking and delivery optimization
- Financial Inclusion through rural digital access
🧠 Core Components
1. Advanced Postal Technology (APT)
- Developed by CEPT (Centre for Excellence in Postal Technology)
- Hosted on MeghRaj 2.0 Cloud
- Supports QR code payments, OTP-based delivery, and DIGIPIN authentication
- Enables UPI payments from any bank, not just IPPB
2. Mobile Enablement
- Android smartphones distributed to Branch Post Offices
- Facilitates doorstep delivery of postal, financial, and government services
3. Unified Interface
- One platform for booking, tracking, delivery, and payments
- Handles over 30 lakh bookings and deliveries per day
📈 Benefits to Customers
- Cashless transactions for Speed Post, Registered Post, parcels, and money orders
- Faster service delivery and reduced manual errors
- Real-time updates and digital receipts
- Inclusive access for rural and underbanked populations
🏛️ Strategic Impact
- Positions India Post as a world-class logistics and fintech entity
- Supports Digital India, Ease of Doing Business, and financial empowerment
- Enhances transparency, auditability, and service reliability
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